Refund Policy

Hardwood, Texas Refund Policy

Processing of Refunds

If you are eligible for a refund, we will generally process your refund within 2 days or less. Your credit card will be credited with the full amount you have paid. Although we try our best to process refunds in a timely manner, your financial institution can take up to 3 weeks to reflect the refund in your bank account.

Billing, Termination, Cancellation and Refund on Monthly & Yearly Subscriptions

Hardwood, Texas services are offered on monthly and yearly subscriptions, which entitle the original purchaser access to the products for a period of exactly 1 month/1 year from the date of purchase.

The purchaser agrees to pay all fees in effect when incurred. You will be billed for your subscription in advance at the time of purchase and the subscription will automatically renew indefinitely until explicitly cancelled. If you cancel your services, your cancellation takes effect on your next billing cycle. This means we won’t be able to refund you for early contract cancellation.

If you have a question about charges made to your account, please contact us immediately. If the charges were made in error, we will immediately credit your account or credit card account for the appropriate amount.

Hardwood, Texas has a zero-tolerance policy for chargebacks. Any customer who disputes a credit card payment that is found to be valid will be permanently blacklisted and barred from use of the Service. Any past due fees and costs will be sent to collections. If our collection efforts fail, unpaid debts will be reported to all available credit reporting agencies. If Hardwood, Texas terminates your account because of a violation of our terms of service, Hardwood, Texas will not refund any portion of your license fees.

Cancelling my subscription

You can cancel your subscription at any time from inside your account or emailing us at office@hardwoodtexas.com and we’ll make sure that your subscription is cancelled and that you don’t get billed on the next billing cycle.

When you cancel your subscription, and your current subscription expires, your account will no longer have access to Hardwood, Texas content. After 30 days, we will delete your account. 

I did not receive my refund

Please double check with your credit card. Sometimes it can take up to 3 weeks for your financial institution to fully process the refund.

If you have contacted your financial institution and are still unable to solve the problem, please email us at office@hardwoodtexas.com

Last updated on May 15, 2024